Privacy Policy

1. Introduction

TranslateConnect Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our phone translation service.

By using TranslateConnect Pro, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Phone number (for verification purposes)
• Billing information (processed securely through Stripe)
• Company name and size (for business accounts)

Usage Information

We automatically collect certain information about your use of our service:

• Call duration and frequency (no content)
• Languages used for translation
• Device information and IP address
• Feature usage patterns

What We Don't Collect

We do NOT collect, store, or have access to:

• The content of your phone calls
• Your translated conversations
• Voice recordings or transcripts
• Personal conversations or sensitive information discussed during calls

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our translation service
• Process your payments and manage subscriptions
• Send service-related communications
• Improve our service and develop new features
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for all voice communications
• AES-256 encryption for data at rest
• TLS 1.3 for data in transit
• Regular security audits and penetration testing
• Strict access controls and employee training

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations or court orders
• To protect our rights, privacy, safety, or property
• With service providers who assist in operating our service (under strict confidentiality agreements)
• In connection with a merger, acquisition, or sale of assets

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct your information
• Deletion: Delete your account and associated data
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we use your information

To exercise these rights, please contact us at alden.jamesdust@gmail.com

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Our cookie usage is designed to be transparent and give you control over your data.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (authentication, security, session management)
• Functional Cookies: Remember your preferences (theme, language, pre-call settings)
• Analytics Cookies: Help us understand how visitors use our service (only with consent)
• Marketing Cookies: Used for relevant advertising and campaigns (only with consent)

Cookie Management

When you first visit our website, you'll see a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences

You can change your cookie preferences at any time through our cookie settings or your browser settings.

Third-Party Cookies

Some of our pages may contain content from third-party services (payment processors, authentication providers) that may set their own cookies. We do not control these cookies and encourage you to check their privacy policies.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

TranslateConnect Pro Team
Email: alden.jamesdust@gmail.com
Phone: 1-800-TRANSLATE
Address: 123 Innovation Drive, San Francisco, CA 94105